Frequently Asked Questions.
Here are some common questions about our website designs.
How much does a website cost?
How does the payment process work?
How long does it take to build a website?
What if I don't know what I want?
Can I see some of your work?
By all means. Head on over to the Design Gallery to see what we’ve been working on.
Who will I work with during the project?
Right now, the chief designer on staff is also our founder, Anna. You’ll be working directly with her. (Say hi!)
Many design and development firms will outsource work to freelancers or interns — not us. We plan to continue expanding our business and building a team of talented designers, but no matter how successful we are, you’ll always be in direct communication with one of our crew.
Can I modify my website design if I want?
Yes! Once we’ve gotten to know each other over a (real or virtual) cup of coffee and you’ve given us a deposit on your project, we’ll write up a scope of work. After you’ve given your approval to this document, we’ll get to work!
When your basic design is complete, we’ll enter a revision period where you can provide feedback, comments, and let us know what if anything you would like to change. We’ll then implement your ideas, and ask for your final approval. Small changes and additions can be made at this point if necessary, but by this stage we consider the overall structure and design of the website to be set.
If you request changes to the design after the final approval is given, you will incur additional charges.
(Sorry, but we have to be fair to all our clients.)
Can I update my website after launch, or will you manage it for me?
We know that the transition to a new website can be challenging, so every website we design includes support for minor updates within the first 30 days after launch.
We encourage our clients to maintain their own websites in the long term. All of our websites are built using WordPress, and the learning curve is simple. We’ll provide support for any questions or concerns you have during the first 30 days.
If you’d rather hand over the reins to us, we’ll make sure you’re covered. For a reasonable monthly retainer, we’ll make sure that all your plugins and themes are up to date, and that your site is always working. We’ll also handle any minor changes and additions.
Do I own my website?
Help, I broke my site!
Breathe. It’s going to be okay. Now…
Sometimes these things happen. A badly coded plugin gets installed, a file becomes corrupted, your web hosting company changes things on the back end, and suddenly your beautiful web presence is gone. Fear not — we can get you back up and running.
Will my website work on mobile devices?
Will my website be search engine friendly?
Can I sell products on my website?
Can I have a mailing list sign up on my website?
Can you help me write content for my website?
Can you help me source photos for my website?
I already have a website, can you manage it for me?
We’re happy to help keep your site up to date in its current format by making minor changes and revisions. Projects of this nature generally are billed on a monthly retainer, rather than hourly. As a result, you can contact us with your needs anytime, and not worry about running over budget.
If minor changes and revisions start becoming major redesigns, however, we will need to negotiate a scope of work for website design.
If you’re not sure whether you need maintenance or a full overhaul, contact us! We’ll be happy to give you a free consultation.